[Demo] CRM

[Demo] CityGym Network

Odoo Online for a gym network with membership management.

CityGym runs 15 fitness centres and needed automated membership billing.

Challenge

Manual membership renewals led to churn and inconsistent revenue collection.

Deployed solution

Odoo Online with Sales, Accounting and Subscriptions — membership lifecycle fully automated from sign-up to renewal.

Results

Membership churn reduced by 28%. Revenue collection fully automated.

Conclusion

CityGym Network freed its staff from the burden of manual renewals and payment chasing. Members now manage their own subscriptions, and the network has the financial visibility to make strategic decisions about each location.

Project Stages

2024-02-01

Discovery

Membership tiers, billing cycles and churn patterns analysed across all 15 centres.

2024-03-15

Design

Subscription plans, automation rules and member portal designed.

2024-04-15

Configuration

Odoo Online configured. All membership plans, pricing and renewal rules set up.

2024-06-15

Data Migration & UAT

All active memberships migrated. Renewal automation tested for all plan types.

2024-08-01

Go-live

Go-live at the start of peak back-to-gym season. First automated renewal batch ran flawlessly.

"We stopped chasing renewals and started focusing on members."

CEO, CityGym Network